Privacy Policy

Your Data & Privacy

The Big Come Up respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our competitions, artist profiles, community features, shop, radio, affiliate tools, and payment workflows.

1. Information We Collect

We may collect information you provide directly, including your name, username, email address, country, location, profile details, submitted media links, uploaded files, competition entries, comments, votes, shop activity, affiliate activity, and support requests.

2. Payment And Payout Information

Payments and payouts may be handled through Stripe or other payment providers. We may store transaction references, payment status, payout status, order records, and related platform records, but sensitive payment card details are handled by the payment provider and are not stored by The Big Come Up.

3. How We Use Information

To create and manage your account.
To process competition entries, votes, judge scoring, rankings, and results.
To review content for safety, quality, duplicate behavior, and rule compliance.
To process shop orders, seller earnings, affiliate tracking, and payout eligibility.
To send notifications about submissions, approvals, results, orders, announcements, and platform activity.
To improve security, prevent fraud, and maintain platform integrity.

4. AI-Assisted Review

When AI review is enabled, selected safe submission data may be sent to an AI provider to help admins and judges review entries. Sensitive information such as passwords, private tokens, and payment card data is not intentionally sent to AI systems.

5. Cookies And Tracking

We use cookies and similar technologies for login sessions, security, cart activity, affiliate referral tracking, analytics, and user experience improvements.

6. Sharing Information

We may share limited information with service providers that help operate the platform, including hosting, payment processing, email delivery, security, analytics, and AI review providers. We do not sell your personal information.

7. Public Content

Artist profiles, approved entries, public votes, comments, community stories, leaderboard placements, and shop listings may be visible to other users or visitors depending on feature settings and moderation status.

8. Data Security

We use reasonable technical and administrative safeguards to protect user data. No online platform can guarantee perfect security, so users should keep their account credentials private and report suspicious activity.

9. Your Choices

You may update profile information from your account area where available. You may also contact support for help with privacy questions, account access, or data-related requests.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will be available on this page.